Privacy Policy

Who we are

This website is operated by Dot2Dot Interiors, E-92/01, Pratap Market, Main Road, Munirka, South Delhi, Delhi 110067, India ("Dot2Dot", "we", "us"). We decide why and how the personal information described below is used, and we handle it in line with the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Information we collect

We collect only what we need to understand and respond to your project enquiry.

• Enquiry form: your name, phone number, email address, project type, project location, approximate budget and project description.
• Consultation request form: your name, phone, email, whether the property is residential or commercial, location, property size, estimated budget, expected start date and project requirements.
• Anything you send us directly by phone, WhatsApp or email, such as your messages, drawings and photographs.
• Basic technical information when you visit the site, such as your IP address, browser and device type, the pages you view and how you reached us. This is collected by our hosting provider and, if enabled, by analytics tools.

How we use your information

We use your information to:

• respond to your enquiry or consultation request and arrange meetings or site visits;
• prepare proposals and discuss your project, scope, budget and timeline;
• keep records of our dealings with you and meet legal, tax and accounting obligations;
• keep the website secure, understand how it is used and improve it.

We do not sell or rent your personal information, and we do not use it for automated decisions about you.

Your consent

When you submit a form or contact us, you agree that we may use the information you provide for the purposes above. We ask only for information needed for those purposes. You can withdraw your consent at any time by writing to us (see Your rights); withdrawal does not affect anything we did before then, and we may be unable to continue discussing your project if you withdraw.

Who we share it with

Your information is accessed by our team. We share it only with others where it is needed for the purposes above:

• service providers who run the website for us, such as website hosting, database and email or messaging services, who may process it only on our instructions;
• designers, engineers, contractors or suppliers working on your project, and only the details they need, and generally only after speaking with you;
• government authorities, courts or professional advisers where the law requires it or where we need to protect our legal rights;
• a successor business, if Dot2Dot is ever sold or restructured, who would be bound to protect your information in the same way.

Cookies, analytics and third-party services

Our site may use cookies and similar technologies, and some parts of it load services from other companies:

• Analytics: we may use Google Analytics to understand which pages are visited. It uses cookies and collects usage and device information, which Google processes under its own privacy policy.
• Google Maps: the Contact page shows an embedded Google Map. Loading it may share your IP address and browser details with Google.
• Phone, WhatsApp and email links: choosing one opens the relevant app. WhatsApp and your email provider handle your message under their own policies.
• Social links such as Instagram take you to other websites that have their own privacy practices, which we do not control.
• You can block or delete cookies in your browser settings. The site will still work, though some features may be affected.

Storage, security and transfers

Form submissions are stored in a secured cloud database and are not publicly readable. We use reasonable technical and organisational safeguards, but no system is completely secure, and we cannot guarantee absolute security. Our service providers may process data on servers located outside India. Where that happens we rely on providers that apply appropriate security standards, and we only transfer data where Indian law permits it.

How long we keep it

We keep your details for as long as we need them to deal with your enquiry, carry out any project, and meet legal and accounting requirements. When they are no longer needed, we delete or anonymise them. You can ask us to delete them earlier (see Your rights).

Your rights

Under Indian law you may ask us to:

• tell you what personal information we hold about you and how it is used;
• correct or update information that is inaccurate or incomplete;
• erase your information, unless we must keep it by law;
• withdraw your consent;
• nominate another person to exercise these rights on your behalf if you die or become unable to do so.

To use any of these rights, email info@dot2dotinteriors.com or write to us at the address above, with your name and the contact details you used on the site so we can find your records. We will respond within the time required by law.

Children

This website is meant for adults planning building or interior projects. It is not directed at anyone under 18, and we do not knowingly collect information from children. If you believe a child has sent us personal information, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.

Grievances and contact

If you have a question, concern or complaint about how your personal information is handled, please contact the Privacy Contact at Dot2Dot Interiors, E-92/01, Pratap Market, Main Road, Munirka, South Delhi, Delhi 110067, India; email info@dot2dotinteriors.com; phone +91 9910838007. We will acknowledge your message promptly and work to resolve it. If you are not satisfied with our response, you may also complain to the Data Protection Board of India once it is in operation.